PRIVACY POLICY
Effective Date: 08 January 2026
This Privacy Policy explains how we collect, use, store, and protect your information when you use the Packers and Movers mobile application (the "App"). By using this App, you agree to this Privacy Policy. If you do not agree, do not use the App.
INFORMATION WE COLLECT
Personal Information
We may collect your name, mobile number, email address, and pickup and delivery addresses. This information is required only to provide packers and movers services.
Location Information
Location data is collected only to identify accurate pickup and delivery addresses. Location access is used only while the app is active. We do not track users in the background.
Images and Videos
Users may upload images and videos during shifting, including loading and unloading. These uploads are used for service verification, proof of condition, and dispute resolution. Users are responsible for the content they upload.
Payment Information
Payments are processed securely through Razorpay. We do not store any card details, UPI details, or bank information. The payment structure may include an advance payment, a second partial payment, and a final payment after delivery completion.
HOW WE USE YOUR INFORMATION
We use the collected information to manage bookings, process advance, partial, and final payments, verify service completion, resolve disputes, communicate with users, and improve app functionality. We do not sell or misuse user data.
DATA SHARING
User data may be shared only with assigned packers and movers service providers, Razorpay for payment processing, and legal authorities when required by law. We do not share data with unnecessary third parties.
DATA SECURITY
We use reasonable and industry-standard security measures to protect user data from unauthorized access. However, no system is completely secure, and we cannot guarantee absolute security.
MEDIA RETENTION
Uploaded images and videos may be stored for operational, verification, and dispute resolution purposes. Media may be deleted after business or legal requirements are fulfilled.
USER RIGHTS
Users may request access, correction, or deletion of their personal data, subject to legal and operational limitations. Some app features may not function if permissions are withdrawn.
CHILDREN'S PRIVACY
This App is not intended for users under the age of 18. We do not knowingly collect data from children.
POLICY UPDATES
This Privacy Policy may be updated from time to time. Continued use of the App after updates means acceptance of the revised policy.
CONTACT INFORMATION
App Name: Packers and Movers
Email: [codeplusetech@gmail.com](mailto:codeplusetech@gmail.com)
Phone Number: +91 9840697692